The company located in the Valley of Trápaga designs and manufactures special moulds and tools for different sectors.
Loyal to its commitment towards quality, Fem Eder has enhanced its image with a new website. With more than 30 years of experience in the design and manufacture of special moulds and tools primarily for the automotive sector, this company, located in the Valley of Trápaga, has focused on two main areas: improving its products and its customer relations. In order to ensure a closer bond with our clients, we have created a new website, which is clearer and more accessible.
The new website provides visitors with a straightforward, virtual view of the company’s facilities, enabling them to discover its modern high-speed machining equipment, the sectors in which its business is focused, the solutions offered for each one and several references proving the professionalism and quality of its work. Likewise, internet users are provided with a multimedia section containing images and videos on the company’s activity.
The new website has primarily been created to further improve communications between the company and its clients, which has been a cornerstone of Fem Eder’s business since it was founded in 1954. Thanks to the new website design, visitors can easily consult any query or request a personalised quotation, receiving a swift, no-obligation reply.
Fem Eder employs skilled workers who are up to date on the latest technologies and fully devoted to this excellent customer service. The aim is to detect requirements and to meet them as fully as possible. The development projects shared with clients are standardised in the company. In this manner, the parameters to which to adhere are clear: professionalism and absolute confidentiality and security in the exchange of information.
The website also features the company’s Technical Support Service (TSS), which is formed by independent teams ready to provide on-site solutions to problems, thus reducing production downtimes. Clients can call at any time of the day.
In short, the website represents a leap in the company’s quality, yet another in its long history. In 1999, it was certified in quality management in line with the Spanish Standard UNE-EN ISO 9 0 01:200. In 2006, it was awarded the Premie Diploma that guarantees a continuous improvement process in line with the EFQM model based on which we obtained the quality commitment diploma in 2007.